For plumbing, HVAC, electrical and restoration contractors
Your customers would rather text than call. Now someone answers.
Property managers especially: they send a request at eleven at night because it is quieter than phoning, and during the day because they are on a jobsite or in a meeting. Vision Concierge answers by text, by phone and on your website, captures what the job actually is, and gets it to the right person.
$79/month · 14-day free trial · Card required · Web assistant live the same day
Your assistant
24/7 · EN / ES
Hi, this is Dana from Oak Street Apartments. Unit 4B has water coming through the ceiling.
That sounds urgent, Dana. Is the water still running, and can someone shut off the supply to 4B or the unit above?
Still dripping. Maintenance is on the way to shut it off.
I've marked this as an emergency and alerted the technician on call. They'll text you within minutes. What's the best number for them?
Emergency: active leak
Oak Street Apts, unit 4B · on-call tech alerted
An example exchange, after hours. Try it yourself: "See it working" opens a live demo plumbing & HVAC assistant.
Sound familiar?
Calls you miss with your hands full
Under a sink, on a roof, in a crawl space. The phone rings, and the job goes to whoever answers first.
After-hours requests that hit voicemail
The leak happens at 11 PM. The voicemail gets heard at 7 AM, after they have called someone else.
Typing every request in twice
A text, a voicemail, a sticky note, then retyping it all into the software you run the business on.
How it works
From a text to a booked job, without you picking up
- 01
Your customer calls, texts or uses your website
Your business number on the truck and invoices, your assistant link on your website and Google Business Profile. Customers reach you the way they already prefer to.
- 02
The assistant captures the job
What is wrong, where, how urgent, and when they are available - in English or Spanish. It offers real openings from your schedule.
- 03
The request reaches the right person
Routine jobs land on your schedule. Emergencies alert whoever is on call by text and email, right away.
Built for the trades
Set up for the work you actually do
Your services, your hours, your service area, your after-hours rules. Not a restaurant template with the words changed.
- PlumbingLeaks, clogs, water heaters
- HVACNo heat, no cooling, maintenance
- ElectricalOutages, panels, installs
- RestorationWater and fire damage
- CleaningCommercial and janitorial
- LandscapingMaintenance and installs
Urgency handling
An active leak is not a pricing question
The assistant tells an emergency from a routine request and handles each the way your business would. You decide which services count as emergencies and who gets alerted after hours.
"Water is coming through the ceiling."
Flagged urgent, on-call technician alerted by text and email immediately, even at 2 AM.
"How much to replace a water heater?"
Answered from your services, then booked into an opening that suits the customer.
English and Spanish
Bilingual in the same conversation
Customers write in English or Spanish and the assistant answers in kind, switching mid-conversation if they do. Built by a bilingual team for crews and customers who live in both languages, not bolted on as a translation setting.
Your assistant
24/7 · EN / ES
Hola, ¿pueden venir mañana? El aire no enfría.
Claro. Tengo mañana a las 9:00 AM o a la 1:30 PM. ¿Cuál le queda mejor?
9 AM works, thanks!
You're booked for 9:00 AM tomorrow. We'll text you when the technician is on the way.
Works with what you already run
Keep your field service software
ServiceTitan
Service requests can be written straight into your ServiceTitan using your own API access, so your team never leaves the system they already work in. Available on ServiceTitan plans that include API access.
Your website
Link your assistant from your website, Google Business Profile, email signature and invoices. It runs in any browser, nothing to install.
Phone and text
A dedicated number for your business, set up once carrier registration clears (typically 4 to 6 weeks). The assistant answers texts on every plan and phone calls on Growth. Your web assistant works from day one meanwhile.
We only list what works today.
Pricing
One price, on the page
No demo call to find out what it costs.
Starter
$79 per month
- Your AI assistant on the web, live the same day
- English and Spanish
- Emergency detection with on-call alerts
- Appointments booked into your schedule
- 100 service requests a month
- 3 staff accounts
- Card payments through your own Stripe account
A service request is one job or enquiry the assistant captures, however many messages or minutes it takes. Your assistant never stops answering your customers: if a busy month goes past 100, we suggest moving to Growth.
14-day free trial · Card required, nothing charged for 14 days · Cancel anytime
Your texting number: set up after carrier registration, typically 4 to 6 weeks. The web assistant works from day one. Phone call answering is on Growth ($179/month).
Want the assistant to answer your phone calls too? See Growth and all plans
Questions contractors ask
Does it answer phone calls?
Yes, on the Growth plan ($179/month): the assistant answers calls on your business's own number. Every plan answers texts and works on your website. Setting up the number takes carrier registration first, typically 4 to 6 weeks; your web assistant is live from day one while it clears.
How fast can I get started?
Your web assistant is live the same day you sign up and add your card, which starts your 14-day free trial. Your dedicated number for texts (and calls, on Growth) needs carrier registration first, which typically takes 4 to 6 weeks.
Does it work with ServiceTitan?
Yes, through your own ServiceTitan API access: service requests can be written straight into ServiceTitan so your team keeps working where it already does. Available on ServiceTitan plans that include API access.
What happens with emergencies after hours?
You choose which services count as emergencies. When a customer describes one, the assistant flags it as urgent and alerts whoever is on call by text and email straight away, at any hour.
Can it talk to my customers in Spanish?
Yes. Customers can write in English or Spanish, and switch between them in the same conversation. Your dashboard is available in both languages too.
How much does an AI receptionist for contractors cost?
Vision Concierge Starter is $79 a month, starting with a 14-day free trial. A card is required to start and nothing is charged until the trial ends. There is no contract; cancel anytime.
Will this replace my answering service?
It does not have to. An answering service puts a person on the line for customers who want to talk to someone, and that is worth keeping. What it usually cannot do is take a text, capture the job in a structured way and write it into your software. Vision Concierge covers that, and hands anything that needs a person to the people you already have.
Do I have to change my software?
No. Keep running your business the way you do now. Vision Concierge captures and books the request; with ServiceTitan API access it can write it straight into ServiceTitan.
Will it book jobs into my schedule?
Yes. It offers real openings based on your hours and existing appointments, and every booking appears on your Vision Concierge schedule on your phone and computer.
Stop losing jobs to whoever answers first
Set up your assistant in an afternoon. Live on the web the same day.
$79/month · 14-day free trial · Card required · Web assistant live the same day